Refund and Cancellation Policy

Last updated 25 August 2026

Membership cancellations

You can cancel a paid MyGhostHunt membership at any time from Membership → Manage membership → Cancel membership. Cancellation takes effect at the end of the current billing period, and access continues until then.

Membership refunds

Membership charges are normally non-refundable once the billing period has started, except where required by law or where a duplicate, incorrect or unauthorised charge is confirmed. This does not affect your statutory rights.

Spirit Coins and digital items

Spirit Coins are delivered to the purchasing account after successful payment. A refund may be considered where coins were not delivered, a duplicate payment occurred, or a payment was unauthorised. Coins already spent, transferred or used for gifts are normally non-refundable except where required by law.

When an approved Spirit Coin purchase is refunded, the corresponding unused coins may be removed from the account.

Marketplace purchases

Marketplace disputes should first be raised with the seller. Items that are materially not as described, not delivered, or otherwise covered by applicable consumer law may be eligible for review and refund.

Requesting help

Contact paraunityexchangeagency@gmail.com with the account email, purchase date and Stripe receipt reference. Never send a full card number or security code.

Approved refunds are returned to the original payment method. Processing time is controlled by Stripe and the card provider.